Designed, implemented, installed, and trained the agents on a call center for the US Embassy in Senegal Africa to aid in processing Visa application requests.  The call center IVR (Interactive Voice Response) was done in three different languages. 

What really made this system unique is that it is only accessible by purchasing a prepaid card with a unique PIN that entitled the caller to nine minutes of talk time. 

On all other previous implementations around the world, 3rd parties such as banks and phone companies had to be paid a premium to enable a prepaid calling card platform.

Not the case with our platform.  Everything was handled in-house which GREATLY reduced operating costs and reliance on other 3rd parth entities. 

Press releases can be found below:

Article in French

Article in English